Privacy Policy

Last Updated: February 2026

Introduction

This Privacy Policy applies to Hives on the Huh and our website (huhney.uk) and governs the privacy of the users of our website and customers of our goods and services.

This policy explains how we collect, use, and protect your personal information when you visit our website, sign up for a subscription, or purchase our honey products. By using our website or services, you understand that we will handle your data as described in this policy.

For the purposes of the UK Data Protection Act 2018, the Data Controller is:

• Hives on the Huh
• Address: 17 Ramsey Close, Ipswich, IP2 9EA
• Email: gdpr@huhney.uk

Personal Information

For this Privacy Policy, "personal information" means any information we may hold about you which is recorded in any form. In order to provide you with the goods and services we offer (such as monthly honey subscriptions) and to keep in touch with you about our activities, we need to collect and process certain data.

We have a contractual obligation to process your personal information when you place an order, and a legitimate interest in processing it to improve our services and manage our business. This Privacy Policy explains why and how we collect, use, and store your personal information.

What type of personal information do we use?

All personal information is held in strict confidence and never shared with 3rd parties unless it is strictly necessary to provide you with the goods or services you have requested, or is otherwise expressly or implicitly authorised by you or required by applicable law.

The personal information we collect may vary between individuals and may include some or all of the following:

• Identity Data: Your full name and title.
• Contact Data: Your postal address (billing and delivery), telephone numbers, and email address(es).
• Transaction Data: Your order history, subscription status, and "Customer Portal" account details.
• Financial Data: We do not store full credit/debit card numbers. Payment data is tokenised and handled securely by our payment processors (e.g., Stripe) to facilitate recurring subscription charges.
• Marketing Data: Whether you have opted-in to or unsubscribed from our newsletter.

How do we use your personal information?

We use your personal information primarily to fulfill our contract with you. Specifically, we use your data to:

• Process and Deliver Orders: To send your monthly honey subscription or one-off purchases to your address (sharing necessary details with carriers like Royal Mail or Evri).
• Manage Your Subscription: To process recurring payments, manage renewals, and trigger loyalty rewards (e.g., your 12-month anniversary gift).
• Customer Service: To notify you of delivery updates, handle queries, or process returns/refunds.
• Legal Compliance: To keep proper tax and accounting records as required by HMRC.
• Communication: To send you renewal reminders (a legal requirement for annual subscriptions) or, where you have consented, to send you news about our hives and seasonal products.

Use of your information outside the United Kingdom

Generally, your personal data is stored and processed within the United Kingdom or the European Economic Area (EEA), which is recognised as having adequate data protection standards.

However, some of our third-party service providers (such as payment processors or cloud software providers) may transfer data outside the UK. In these cases, we ensure your data is protected by:

• Transferring it only to countries deemed to provide an "adequate" level of protection by the UK Government; or
• Using specific contracts (Standard Contractual Clauses) approved for use in the UK which give personal data the same protection it has in the UK.

Your Data Protection Rights

We will endeavour to ensure that any personal information provided by you and/or held by us is as accurate, current, and complete as necessary. Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to correct personal information you think is inaccurate or complete information you think is incomplete.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances (e.g., if you close your subscription and we no longer need the data for tax purposes).
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: You have the right to object to the processing of your personal information (e.g., opting out of marketing emails).

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Limiting collection, use, disclosure and retention

Hives on the Huh may collect and store your personal information in many forms (hard/soft copy, electronically, etc.), but will only do so by lawful means and only for necessary purposes that have been disclosed to you.

Personal information will only be retained so long as it is required: a) for the purpose for which it was collected (e.g., keeping your subscription active); b) to be retained by law (e.g., retaining invoice records for 6 years for tax purposes); or c) to address any issues that may arise at a later date.

When your personal information is no longer required, we use secure procedures to destroy, delete, or erase it.

Consent

By providing your personal information to Hives on the Huh, you agree that we may collect, use, and disclose your personal information in accordance with this Privacy Policy.

Please note that there are circumstances where the use and/or disclosure of personal information may be justified or permitted without consent (e.g., for fraud prevention or legal requirement). Where obliged to disclose information without consent, we will not disclose more information than is strictly required.

Revoking Consent: You have the right to revoke your consent to the collection/use of your data at any time. However, please note that revoking consent for necessary data (like your address) will affect our ability to continue your membership/subscription.

Our Website, Cookies and Social Media

This Privacy Policy includes activity in relation to our website (www.huhney.uk).

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Your Consent: We will only set these optional analytics cookies if you give us your explicit consent via our Cookie Banner. You can choose to accept or decline analytics cookies when you first visit the site, and you may update your preferences at any time.

Data Sharing: We do not sell any data collected by cookies to third parties. Data collected by third-party analytics providers (like Google) is used solely for the purpose of analyzing website usage on our behalf.